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The Great American Customer Service Unawareness Campaign Q: I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the one who's always right. Sure, they can have an opinio Writing The Book On Great Customer Service Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or shou How important are your employees Most businesses invest in marketing and advertising each month but overlook another vital investment that they are already making. That investment is their employees. I've said before that your empl The Unbeatable Laws Of Customer Service If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top. 1. Roll Out The Online Payments Make It Easy For Your Customers To Buy In the last column we discussed the process of credit card enabling your brick-and-mortar business. I pointed out that research has shown that accepting credit cards can help increase revenue and sp Targeting Your Customers TARGETING YOUR CUSTOMERS BY LATEASE RIKARD ©2006 LMR PUBLISHING Reality check time. I was doing some reading last night and came across a couple of well thought Customer Satisfaction Why do Companies Care This is the first in what is sure to be a lengthy series on “Customer Satisfaction”. The information contained here will cross over as training material quite nicely. In order to present the topic o The Importance of How You Spend Your Time Between Jobs Various Options and Strategies You Should Think Of With resume gaps now the norm, workers should pay attention to how they spend their time between jobs. The reason is simple: Employers want to know how job candidates spent their time Health and safety at work Not many would be aware of this, but the government has legislation for health and safety of people at work. The Health and Safety at Work etc Act 1974 requires the employers to have proper health a How To Handle Customer Billing Snafus Q: I just discovered that for the past six months I have been billing a client half of what I should have been. Should I just include the total of the past due balance on his next bill or contact hi Giving the Power to the Consumer by Robert Imbriale Welcome to the Information Age! That's right, we are no longer in the Industrial Age, and haven't been since about 1989 - the moment the World Wide Web came into exis Customer Service Strategies on eBay Copyright © Michael Hehn, Online-Profit-4-You Customer service is important on eBay. Buyers rate their satisfaction with sellers, and your rating can make a difference on whether potent Customer Service Style The Icing On Your Customer s Cake Whatever kind of customer service you offer - whether big or small, expensive or cheap, large-scale or small - do it with style. Style means doing things in your own special way -- with confidence, Franchising Pros and Cons Last week's question from Anthony R. on how to choose the franchise that would best fulfill his life-long dream of owning his own business sparked a number of emails from other readers wanting to of Client Relationships How To Make It Last Clients are the most precious assets for a business. Without clients, there can be no business. With poor quality of clients, the business will be poor and if you manage to get very good clients and 0 15 30